Driving Outcomes, Sharing Success
This model helps our clients define value metrics and empowers Afni to develop solutions to help create drive meaningful change aligned with the value. We transform operational efficiency into financial advantage and build long-term success through performance-based rewards.
Co-Creation of Value
We grow together by driving outcomes. Our approach is collaborative—we work with clients to co-create measurable business results such as cost savings, revenue growth, and enhanced customer experience.
Innovation Incentives
Innovation is driven by impact, not novelty. We leverage automation, AI, and process redesign to improve business outcomes.
Shared Financial Benefits
Our model is built on shared success. When we help you achieve your goals, we share in the financial upside.
Outcome-Based Focus
We prioritize outcomes over outputs. Every action we take is tied to a business result—whether it’s reducing churn, increasing conversion, or improving Net Promoter Score.
Transparency & Governance
Trust is built through transparency. Our governance model ensures clarity and accountability with shared baselines and outcome-based scorecards.
Strategic Alignment
We act as strategic partners, not just labor savings or technology consultants. Our approach ensures that every initiative aligns with your business goals and delivers measurable impact.
Gainshare Examples
Insurance Claim Cycle Time
Afni handles auto insurance claims for a carrier. Average cycle time (from FNOL to settlement) reduces from 15 to 10 days through automation and analytics. Faster settlements lower rental and legal costs, saving $500k/annum, Afni earns 20% of realized savings.
Upselling & Cross Selling
Afni manages inbound calls for sales and support. Increase in average revenue per user by $5 across 500,000 customers equates to $2.5M/month. Afni receives 5% of increased revenue (monthly pay).
Customer Churn Reduction
Afni handles customer service and retention calls for a telco. Churn rate improves from 19% to 17%; each 1% reduction saves $1.5M in retained revenue; Afni receives 10% of saved revenue.
Back-Office Process Automation
Afni automates document processing, using RPA and Tech Integration, resulting in a 30% fewer FTEs required. Reduces labor costs by $1M/year, Afni receives 25% of that.
Connect With Us
Getting started with an Afni solution is easy. Get in touch and let’s talk.
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