Working Together for Better Outcomes.
Decades of expertise. Built on lasting partnerships.
Privately-held since 1936, Afni has spent generations building long-term partnerships rooted in trust and results. From wireless carriers to insurance leaders to healthcare and financial institutions, we don’t just serve industries — we become an extension of the brands within them.
Built for Scale. Designed for Partnership.
A privately-held company committed to building long-term partnerships rooted in trust and results.
Expertise That Goes Beyond the Headlines.
Each industry brings unique demands. We’ve built specialized capabilities to meet them.
Telecommunications
Telecom, wireless, internet, and cable companies face relentless competition — and thrive in it with us. Our focus on exceptional customer experience drives industry-leading NPS, higher revenue per customer, and stronger long-term relationships.
- Customer care & retention
- Sales & activation
- Billing & online purchase support
Insurance
From licensed sales and policy support to full subrogation management, we help insurance carriers get more value from policyholder relationships. A long-time NASP member with RegEd-backed compliance, we deliver solutions that drive results.
- Licensed sales
- Subrogation & recovery
- Claims & customer support
Financial Services
Efficiency, cybersecurity, customer experience, cost reduction — financial services leaders face it all. Our CAREfirst philosophy and refined processes help you stay ahead while maintaining compliance and earning long-term customer loyalty.
- Customer servicing & advisory
- Payment management
- Fraud & dispute support
Healthcare
Hospitals, clinics, medical groups, and insurers balance shrinking budgets with exceptional patient care. From appointment setting to claims follow-up to talent acquisition, we help healthcare brands protect equity and reduce operational costs.
- Appointment & patient support
- Insurance claims follow-up
- Talent acquisition support
Health & Fitness
Wellness brands and fitness platforms partner with us to drive member engagement, retention, and meaningful customer connections at every stage.
- Member acquisition
- Retention & engagement
- Account servicing
Travel Services
Airlines, hotels, and travel brands rely on us to support travelers through every stage of the journey — from booking confirmation to loyalty rewards.
- Reservations & booking support
- Loyalty program servicing
- Crisis & disruption response
Three Reasons Brands Choose Afni.
It’s not just experience — it’s how we apply it.
Industry-Specific Training
Agents are trained not just on contact center fundamentals but on the regulations, terminology, and customer expectations of your industry. We speak your customers’ language.
Operational Maturity
Decades of refined processes — from compliance frameworks to quality assurance — built specifically for the regulated industries we serve.
Outcome-Driven Engagement
We don’t just answer calls. We drive the metrics that matter to your industry — whether that’s CSAT in telecom, sales conversion in insurance, or member retention in wellness.
Partnership Proven by Tenure.
Lasting relationships start with stable leadership. Our team brings deep industry experience and the kind of longevity that makes real partnership possible.
Industry Experience in Senior Leadership
Average Tenure with Afni in Senior Leadership
Women in Senior Leadership Positions
Frontline Leaders with Afni 3+ Years
A Global Operating Model. Consistent Outcomes.
Three countries. One operating model. Built for reliability, redundancy, and the ability to scale with you.
Industry Outcomes That Matter.
Real engagements. Real impact. Real proof that expertise translates to results.
Retention Reimagined.
For a Tier-1 wireless carrier, AI-enhanced retention reduced churn from 19% to 17% — protecting $3M+ in annual revenue.
Faster Settlement Cycles.
Claim cycle time reduced from 15 days to 10 days through automation and analytics, cutting rental and legal costs across the program.
Partnership That Scales.
Multi-channel servicing workflows for a top-5 bank balance regulatory compliance with customer-centric engagement — built around their priorities, not ours.
Built for What’s Next.
From fitness platforms to global travel brands, we’re applying proven expertise to industries with rising customer expectations.
Bring Expertise to Your Industry.
Let’s talk about how decades of specialized capability can drive results for your business.
Talk to Our Team