P&C Insurance
We strengthen customer relationships and drive greater efficiency across the insurance lifecycle. Our trained insurance professionals deliver knowledgeable, responsive support across channels, helping insurers win, serve, retain, and build loyalty with their customers.
Licensed Sales & Service
Grow your customer base.
Our licensed sales representatives are trained to consult with your customers on their insurance needs, right fit them into a policy, sell the benefits of becoming a customer, and close the sale. When we listen and ensure a smooth process, your customers have the peace of mind and will keep coming back for more.
Give them reasons to stay.
When your customers have a question about a policy, need to pay their bill, or want more information, we go the extra mile to make it the best part of their day. We help solve their problems, educate on self-serving options, identify additional needs, and build long-lasting relationships.
Your agents are busy. We get it, and we can help them too.
We act as a resource center to support agents writing new business and servicing existing policies. Whether it’s researching an issue, assisting with a system challenge, or resolving a coverage or billing question, we take it off your agents’ hands so they can focus on serving your policyholders.
Seamless Claims Handling
We recognize that efficient claims handling directly impacts customer satisfaction and ultimately, your bottom line. Our comprehensive claims services include back office transactional and decisioning support, non-customer and customer contact management, first notice of loss administration, low complexity claim resolution, and premium collections.
Internal Support
Support of and service to internal constituents: agencies, employees, vendors, TPCs, State Agencies
- Salvage Title Procurement
- Lienholder Payoff/Payment
- New Claim Set Up
- Vendor Support & Dispatch
Customer Support
Customer contact and support for incoming and outgoing interactions to resolve customer and claim needs
- First Notice of Loss (FNOL)
- Agent / Customer Care
- Outbound Claim Resolution
- Champion Challenger
Claim Handling
Entry level handling of non-complex loss types with prescriptive steps for resolution and routing
- Low Complex Claims
- Single Car Losses
- Glass Handling
- Roadside Assistance
Transactional
Well defined, repeatable processes with minimal variation, available 24/7 from any geo
- Document Management
- Invoice Review & Approval
- Payment Processing
- Litigation Support
Decisioning
Processing functions, varying complexity and low decision making, with clear escalation pathways
- Exception Handling
- Appointment Setting
- Centralized Licensing
- Compliance and Auditing
Collections
Negotiation and recovery of subrogation and premium dollars from carriers and customers
- Full/Partial Outsource
- Demand Packaging
- Premium Collections
- Champion Challenger
Subrogation Expertise
When it comes to subrogation, we stand as the industry’s foremost authority. Our team of highly skilled professionals possesses in-depth knowledge and decades of experience in managing subrogation processes for clients across the board. Our unrivaled expertise spans personal and commercial lines in auto and property insurance for a total end-to-end or partial outsourcing of subrogation files. Whether you need help with carrier-to-carrier negotiations, arbitration filings, uninsured recovery, or more, we’ve got you covered.
Carrier-to-Carrier Negotiations
Success in carrier-to-carrier recovery requires specialized insurance expertise, skilled negotiation, and the technology and support to deliver results at scale. Our dedicated specialists stay focused on recovery goals while our flexible infrastructure helps clients manage changing inventory demands without adding internal staff. With carrier-to-carrier recovery as a core business solution, we deliver the capacity, portfolio insights, and partnership clients need to strengthen recovery performance.
Arbitration Authoring
As arbitration volumes grow, maintaining cycle times and managing backlogs can put added pressure on internal teams. Our experienced authors and dedicated arbitration support team provide the expertise and capacity to keep portfolios moving. From applicant and respondent filings to counter-responses, we help clients reduce backlogs, strengthen submissions, and improve arbitration outcomes.
Uninsured Recovery
Our combination of insurance expertise and deep collections experience provides a strong foundation for maximizing uninsured recoveries. Trained professionals use proven listening, negotiation, and treatment strategies to reach the right parties and convert contacts into payments. With a disciplined approach focused on every recovery opportunity, we help clients increase recoveries and return more dollars to your bottom line.
Partnering with Afni means embracing a future of excellence, efficiency, and customer-centricity. Our unwavering dedication to providing top-tier subrogation, claims handling, and call center services propels your company towards better success rates, improved customer satisfaction, and increased profitability.
Connect With Us
Getting started with an Afni solution is easy. Get in touch and let’s talk.
Contact us